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Customer Care Representative (German) - Freelance

German | Freelance

In order to strengthen our international team, we are now looking for highly communicative freelancers for our German speaking customer care team.

Zenith Quality Services Ltd. (ZQS) offers international companies professional support in their daily business operations, particularly focused on secretarial services, customer reception and phone management.

Your tasks:

As a Freelance Customer Care Representative, you are the first contact person for many small and medium-sized companies. You greet customers' callers in a friendly and competent manner, take down callback requests or put calls through, make appointments, take orders and provide information.

Your qualifications:

  • You speak and write German at a native level.
  • You have good written and spoken English skills.
  • You have a valid VAT ID No (Ust ID).
  • You have a lockable separate room where you can work undisturbed.
  • You have very good communication skills and a friendly, helpful nature.
  • You can adapt to different work processes and handle your PC in an experienced manner.

Technical requirements:

  • Own PC with a reliable wired internet connection (minimum 25 Mbit/s download or faster and 5 Mbit/s upload) with a direct connection via LAN cable with the network router
  • Windows Operating System (Windows 10 or 11) or Mac Operating System (Big Sur/Monterey/Ventura)
  • A large screen with 1080p resolution
  • Keyboard
  • Mouse
  • Headset

What we offer you:

  • Comprehensive training
  • Personal contact person during peak hours
  • Free time management
  • Punctual payment on a monthly basis
  • No project work
  • Guaranteed hours
  • Homeoffice
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